Frequently asked questions

Regular boutique orders generally require 7–10 business days to process before shipping. Custom, personalized, team, and group orders may require up to 15 business days unless a different timeline is provided for that specific order. Processing time and carrier shipping time are separate.

Many of our products are printed or made especially for you after the order is placed. That means your item isn’t sitting sadly on a warehouse shelf waiting for a purpose—it’s being prepared specifically for you.

Yes! We currently ship throughout the United States and Puerto Rico.

Shipping charges are calculated at checkout. Eligible orders of $100 or more receive free standard shipping after discounts and before taxes. Custom, bulk, or team orders may have separate shipping or distribution arrangements.

Yes. When tracking is available, you will receive a shipping-confirmation email. Please allow up to 48 hours for tracking to update after a shipping label is created.

Contact support@thesassymomdiaries.com within two hours of placing your order. We will try our best to help, but a change or cancellation is not confirmed until you receive written confirmation. Orders cannot generally be changed once production, fulfillment, or supply ordering begins.

Eligible regular boutique items may be returned for an exchange or store credit when you contact us within 14 calendar days of delivery. Items must be unworn, unwashed, unused, and in their original condition. Customers are responsible for return shipping unless the item is defective, damaged, or incorrect.

Custom, personalized, group, and team merchandise is final sale unless it arrives defective, damaged, or materially different from the approved order. Please double-check names, spelling, sizes, colors, numbers, and other personalization details before approving an order.

Email support@thesassymomdiaries.com within seven calendar days of delivery. Include your order number and clear photographs of the item, packaging, and shipping label so we can review the issue and make it right.

Eligible regular boutique items may be exchanged if they are unworn, unwashed, and in their original condition. Exchanges depend on size, color, and product availability. Customers are responsible for return shipping and any additional shipping charges when the original item was not defective or incorrect. Custom and personalized items cannot be exchanged because the wrong size was ordered.

We do our best to represent colors accurately. However, screen settings, lighting, fabric type, dye lots, and printing methods can cause minor color differences. Small variations in color, print scale, or placement are normal and are not necessarily defects.

Unless the product instructions state otherwise:Turn the garment inside out.Machine wash cold with similar colors.Use mild detergent.Do not use bleach.Tumble dry low or hang dry.Do not iron directly over the design.Do not dry clean.A little laundry love helps your sass last longer.

Yes! We create custom apparel for schools, dance teams, gymnastics teams, organizations, events, families, and other groups. Email support@thesassymomdiaries.com with the approximate quantity, garment type, needed-by date, and design details.

Custom and team orders may require up to 15 business days for production unless we agree to another timeline in writing. Large orders, preorders, supplier availability, transfers, design revisions, and approval delays may affect the timeline.

Available payment methods may include major credit or debit cards through Wix Payments, PayPal, and approved Venmo payment options. The payment methods currently available will appear at checkout or on your custom invoice.

Enter the discount code in the appropriate field during checkout before submitting payment.Only one code may be permitted per order. Discounts may exclude custom, team, wholesale, clearance, gift-card, or final-sale purchases.

Welcome discounts are intended for eligible regular boutique merchandise. Custom, bulk, team, and specially priced group orders may be excluded.

Email support@thesassymomdiaries.com. We generally respond within 1–2 business days, Monday through Friday, excluding holidays.